FAQs

SHIPPING & DELIVERY

We ship world wide!

We offer free shipping in the continental U.S.

Shipping fees apply to Alaska, Hawaii and international orders.

Faster shipping speed is available at checkout for an additional charge.

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package!

U.S. orders ship USPS economy and will arrive within 5-8 business days. If you selected "First Class" shipping at checkout, you order will arrive within 3 business days.

The estimated delivery time is determined based on the delivery location.

International orders ship by DHL express. Shipping speeds vary and will be calculated at checkout.

RETURNS, EXCHANGES & WARRANTY

You can return your product within 30 days of purchase.

If you would like to make a return request, please email us here and provide your order number and the item(s) that you would like to return.

You can exchange your product within 30 days of purchase.

If you would like to exchange your product, please email us here and provide your order number and the item(s) that you would like to exchange.

Your product comes with a 2-year warranty. To activate your product's lifetime warranty, register your product here.

View our full warranty policy here.

ALLEGRO

Allegro is equipped with an open-ear design that utilizes directional audio technology.

Allegro does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Directional Audio Technology delivers enhanced panoramic sound via air conduction. Allegro directs the sound waves towards your ears, maximizing sound to you, while minimizing the sound that others can hear.

To charge Allegro, lift the charging port cover and plug in the included micro-USB cable.

The LED will be green while charging and turn white when fully charged.

While off, press and hold the multifunction button for 3 seconds to enter pairing mode.

Navigate to your device's Bluetooth settings and select ALLEGRO.

  • Power on/off: Press and hold the multifunction button for 5 seconds
  • Play/pause: Press the multifunction 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Answer call: During an incoming call, press the multifunction button 1x
  • End call: During a call, press the multifunction button 1x
  • Reject call: During an incoming call, press the multifunction button 2x
  • Voice assistant: Press the multifunction button 3x
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds

ARIA+

Aria+ earbuds are equipped with an open-ear design that utilizes directional audio technology.

Aria+ does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Directional Audio Technology delivers enhanced panoramic sound via air conduction. Aria directs the sound waves towards your ears, maximizing sound to you, while minimizing the sound that others can hear.

To charge Aria+, place the earbuds in the wireless charging case. The wireless charging case delivers 10 additional hours of battery life

To charge the case, place the earbuds in the charging case and plug in the included USB-C charging cable.

The LED will be green while charging and turn white when fully charged.

Take Aria+ out of the charging case. Aria will automatically enter pairing mode.

Navigate to your device's Bluetooth settings and select ARIA+.

  • Power on/off: Take Aria+ in or out of the charging case
  • Play/pause: Press either earbud 1x
  • Volume up: Press the right earbud 2x
  • Volume down: Press the left earbud 2x
  • Next track: Press the right earbud 3x
  • Previous track: Press the left earbud 3x
  • Answer/end call: During a call, press either earbud 1x
  • Reject call: During an incoming call, press and hold either earbud for 3 secs
  • Voice assistant: Press and hold either earbud for 3 secs
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds

CHAT+

Chat+ is equipped with an open-ear design that utilizes directional audio technology.

Chat+ does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Directional Audio Technology delivers enhanced panoramic sound via air conduction. Chat+ directs the sound waves towards your ears, maximizing sound to you, while minimizing the sound that others can hear.

To charge Chat+, attach the included magnetic charger.

The LED will be green when charging and turn white when fully charged.

While off, press and hold the power button for 3 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select CHAT+.

  • Power on/off: Press and hold the multifunction button for 3 seconds
  • Play/pause: Press the multifunction 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Next track: Press and hold the - buttons for 3 secs
  • Previous track: Press and hold the + buttons for 3 secs
  • Answer/end call: During a call, press the multifunction button 1x
  • Reject call: During an incoming call, press the multifunction button 2x
  • Voice assistant: Press the multifunction button 3x
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds

DASHLYTE

Dashlyte is equipped with an open-ear design that utilizes bone conduction technology.

Dashlyte does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Bone Conduction Technology sends sound waves via mini vibrations through your cheekbones to your inner ear, bypassing your eardrum.

To charge Dashlyte, lift the charging port cover and plug in the included micro-USB cable.

The LED will be red while charging and turn blue when fully charged.

While off, press and hold the power button for 3 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select DASHLYTE.

  • Power on/off: Press and hold the power button for 3 secs
  • Play/pause: Press the multifunction button 1x
  • Volume up: Press the power button 1x
  • Volume down: Press the power button 2x
  • Previous track: Press the multifunction button 2x
  • Next track: Press the multifunction 3x
  • Answer call: During an incoming call, press the power button button 2x
  • End call: Press the multifunction button 1x
  • Reject call: Press the multifunction button 1x
  • Voice assistant: Press the multifunction button for 4 secs

MERCATO

Mercato is equipped with an open-ear design that utilizes directional audio technology.

Mercato does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Directional Audio Technology delivers enhanced panoramic sound via air conduction. Mercato directs the sound waves towards your ears, maximizing sound to you, while minimizing the sound that others can hear.

To charge Mercato, attach the included magnetic charger.

The LED will be green when charging and turn white when fully charged.

While off, press and hold the power button for 3 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select MERCATO.

  • Power on/off: Press and hold the multifunction button for 3 seconds
  • Play/pause: Press the multifunction 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Next track: Press and hold the - buttons for 3 secs
  • Previous track: Press and hold the + buttons for 3 secs
  • Answer/end call: During a call, press the multifunction button 1x
  • Reject call: During an incoming call, press the multifunction button 2x
  • Voice assistant: Press the multifunction button 3x
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds

MEZZO

Mezzo is equipped with an open-ear design that utilizes bone conduction technology.

Mezzo does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Bone Conduction Technology sends sound waves via mini vibrations through your cheekbones to your inner ear, bypassing your eardrum.

To charge Mezzo, attach the included magnetic charger.

The LED will be green when charging and turn white when fully charged.

While off, press and hold the power button for 3 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select MEZZO.

  • Power on/off: Press and hold the multifunction button for 3 seconds
  • Play/pause: Press the multifunction 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Next track: Press and hold the - buttons for 3 secs
  • Previous track: Press and hold the + buttons for 3 secs
  • Answer/end call: During a call, press the multifunction button 1x
  • Reject call: During an incoming call, press the multifunction button 2x
  • Voice assistant: Press the multifunction button 3x
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds

SOLI

Soli is equipped with an open-ear design that utilizes directional audio technology.

Soli does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Directional Audio Technology delivers enhanced panoramic sound via air conduction. Soli directs the sound waves towards your ears, maximizing sound to you, while minimizing the sound that others can hear.

To charge Soli, lift the charging port cover and plug in the included micro-USB cable.

The LED will be red while charging and turn blue when fully charged.

While off, press and hold the power button for 2 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select SOLI.

  1. While off, press and hold the multifunction button for 3 secs.
  2. Navigate to your first device's Bluetooth settings and select SOLI
  3. Power Soli off
  4. Press and hold multifunction button for 3 secs to re-enter pairing mode.
  5. Navigate to your second device's Bluetooth settings and select SOLI

Soli will now be connected to both devices.

  • Power on/off: Press and hold the multifunction button for 4 secs
  • Play/pause: Press the multifunction button 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Answer/end call: Press the multifunction button 1x
  • Reject call: Press and hold the multifunction button for 5 secs
  • Voice assistant: Press and hold the + button for 1 sec

SWYM

Swym is equipped with an open-ear design that utilizes bone conduction technology.

Swym does not go inside or over your ear canal, but instead rests just in front of your ears. This keeps your ears open to hearing the environment around you.

Bone Conduction Technology sends sound waves via mini vibrations through your cheekbones to your inner ear, bypassing your eardrum.

To charge Swym, attach the included magnetic charger.

The LED will be green when charging and turn white when fully charged.

While off, press and hold the power button for 3 seconds to enter pairing mode.

Navigate to your device's bluetooth settings and select SWYM.

  • Power on/off: Press and hold the multifunction button for 3 seconds
  • Play/pause: Press the multifunction 1x
  • Volume up: Press the + button
  • Volume down: Press the - button
  • Next track: Press and hold the - buttons for 3 secs
  • Previous track: Press and hold the + buttons for 3 secs
  • Answer/end call: During a call, press the multifunction button 1x
  • Reject call: During an incoming call, press the multifunction button 2x
  • Voice assistant: Press the multifunction button 3x
  • Reset headphones: While off, press and hold the multifunction button for 10 seconds
  1. Connect your headphones to your computer using the included USB cable.
  2. Drag and drop your MP3 or WAV files into the SWYM folder on your desktop.
  3. Once finished, eject the SWYM folder from your computer.